Give em the pickle isa catchy little phrase that is easy to remember and relativelysimple to implement. Ppt give powerpoint presentation free to download id. This phrase was coined by bob farrell, who was the owner of farrells ice cream parlor, which was a chain of restaurants in the 60s, 70s and 80s. This program teaches the four key principles for maintaining and consistently improving client relations. You probably dont know that bob was given the distinction of the mufso operator of the year in 1972, the second year of the award. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization. May 15, 2012 highly entertaining and motivational, the give em the pickle training video will inspire management and employees to do the most important thing they can do in business. Define your pickle, share the concept with your team, and then implement the program in your pharmacy. If youre interested in raising the bar on customer service and who wouldnt be. Outlines the four principles that will help ensure your customers keep.
Highly entertaining and motivational, the give em the pickle. Aug 28, 2017 have you ever heard the phrase, give em the pickle. Give em the pickle by bob farrell customer service training video. Business is not what we sell, its who we serve presented by mark warren texas association of counties january, 2014 this presentation is about instilling great customer service habits in employees. It contained the same elements as give em the pickle. Motivate your employees to reach customer service greatness. It does not produce the undesirable fumes given off with strong acids. Let this presentation show them how these key principles will keep customers coming back to you. Give em the pickle is the worlds bestselling video on customer service. Farrell bent over backwards to apologize to this customer. A dynamic 45 minute keynote presentation that is customized to your business needs.
Bill will introduce and educate your organization on the principles of customer service excellence. Give em the pickle video or dvd bob farrell videos. How you think about the customer is how you will treat them. When one of our staff exceeds the expectations of our customer by going the extra mile, they give em the pickle. The program highlights four principles of great customer service. Farrell received a letter from a customer complaining about his experience at one of his many restaurants. Bob farrell inspires and motivates with reallife stories often humorous that demonstrate how consistency, teamwork, attitude, and service can make all the difference in any organization your business is not what you sell, its who you serve. Give them the pickle customer service excellence ireland. A fun and exciting video from media partners, the leadership pickles. May 18, 2018 customer service essentials give em the pickle. Outlines the four principles that will help ensure that your customers.
Give em the pickle by bob farrell customer service. Give em the pickle by bob farrell customer service training. Jeopardy core leadership principles jeopardy template. Bob farrells idea for giving pickles away came from the following letter. Principles of pickling its summer time and that means its time to pickle. Have you ever heard the phrase, give em the pickle.
May 04, 2015 bobs customer service mantra give em the pickle. Simply put, pickles raving, happy customers better business. When a customer is dissatisfied and you know there is a way to fix it, but arent sure you should give em the pickle. In that letter, a loyal customer vowed that he would not return to farrells restaurant because the waitress wouldnt give him an extra pickleunless. Give em the pickle izzys has been a favorite of mine for many years. Give em the pickle podcast transcript sj media partners. It is based on the book, give em thepickle, by robert e. Our business is not what we sell or make its who we serve. The experience was an eyeopener for farrell, who didnt know where the waitress had gotten the idea to charge for an extra pickle.
But theres more to customer service than hanging a poster or talking about it. Some of you may be familiar with bob farrell former owner of the national chain farrells ice cream parlors and father of the pickle philosophy. Media partners corporation discusses the secret to a successful business, which is doing those special or extra things pickles to make customers happy. Watch the video version more than just an audio version of our alltime bestselling customer service training film, the give. He also believes that if we are willing to listen to our customers, they will tell us what they want. Farell believes that many businesses give pickles to their customers it could be a value added service, a freebie, or it could be an unforgettable experience. The pickle philosophy is the brainchild of bob farrell of farrell ice cream parlor fame. Great customer service happens when you exceed customer expectations by adding your own special touch give em the pickle. Both the speech and seminar are based on a book coauthored by bob farrell and bill perkins. Your business is not what you sell, its who you serve.
Farrell received a letter from a customer complaining about his. The leadership pickles now with enhanced video quality. An internationally topselling customer service training video for good reason give em the pickle entertains and inspires all who see it. Thats why weve instituted a program called give em the pickle. Bob farrell inspires and motivates with reallife stories often humorous that demonstrate how consistency, teamwork, attitude, and service can make all the difference in any organization. Farrell, ive been coming to your restaurant for over. Phrases such as we put the customer first or the customer is always right adorn the walls and desks of businesses everywhere. Bob farrell, founder of farrells ice cream parlor and restaurant, tells the story that coined the pickle phrase and led to the bestselling customer service training video, give em the pickle.
Customer service improvement terri summey, associate professor head of access and childrens services emporia state university 2. He also outlines the four principles that will help ensure your customers keep coming back. What bob farrell did for customer service in the runaway hit giveem the pickle. To spread enthusiasm, inspire confidenceand demonstrate integrity. In this fun and exciting new film from media partners, bob combines his passion for serving others with powerful leadership stories to create a memorable. Apr 06, 2015 give em the pickle by bob farrell customer service training video. Customer servicehardy franklin, ala president 1994 service is the heart of our profession. The trick is figuring out what your customers want and then making sure they get it.
Featuring bob farrell, it provides a robust and fun listening experience with many practical tips on service, attitude, consistency and teamwork making it the perfect video followup and learning reinforcement tool for todays learners. Give em the pickle give them the pickle crm learning. Give em the pickle this free podcast is an ideal way to reinforce what customer service is really about. May 15, 2012 highly entertaining and motivational, the give em the pickle training video will inspire management and employees to do the most important thing. There is no possible way this man has work the front lines of customer service since the 50s when people were still civil. In addition to the basic pickle principle, farrell says there are 4 things that successful companies and employees have mastered when it comes to fostering. This is give em the pickle by johnny marmelstein on vimeo, the home for high quality videos and the people who love them. He was a pioneer in the restaurant industry, having created one of the first national full service chain restaurants opening and managing over 150 locations before selling the chain to marriott. What bob farrell did for customer service in the run away hit give em the pickle, he is now doing for leadership. Great customer service happens when you exceed customers expectations by adding your special touch and by having the courage to make things right. Used at room temperature on steel, copper, brass and zinc.
Pickles are those special or extra things you do to make people happy. Meet bob farrell, founder of farrells ice cream parlor and restaurant, as he serves up the most important aspect of any service business taking care of the customer. Bob farrell, the funny, energetic founder of farrells ice cream parlors is the host of this hilarious and inspiring trip through the basics of customer service. Many pickles and relishes take only a short time to prepare.
What is the reason that travel began to increase in the united states. Oct 15, 2009 culs 2009 presentation give em the pickle 1. She went away and came back after speaking to the manager. Bob farrells classic program focuses on the motivational side of service. From my time at the university of cincinnati in the early 70s when a visit was an experience and you were charged based on what izzy thought you could afford. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all. Practice the 4 key principles critical to hearing those magic words.
Give em the pickle became the war cry in the restaurant. Pickling is still a popular way to preserve the gardens bounty. Anergy customer service training give em the pickle. Join bob farrell as he searches for inspiring pickle stories. The real job of a leader is not about being in charge, its about taking care of these people. In this fun and exciting new film from media partners, bob combines his passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds. Give em the pickle training is created by bob farell, a successful restauranter who opened more than 150 restaurants across america without a single failure the failure rate of running restaurants in america is 80% bob farell is a strong advocate of customer service and he started his give em the pickle campaign at the time when he was starting his.
You work in a noble profession, be proud of what you do. Oct 15, 2016 give em the pickle izzys has been a favorite of mine for many years. It contains entertaining stories and practical ideas that will enable the reader to take such good care of customers that theyll utter those three magic words, ill be back. I would love to meet the man and order ice cream in his parlor. The waitress looked me in the eye and said, ill sell you a pickle for a nickel. Farrells wit and wisdom sparkle throughout the program as he explains how great service was the hallmark of his ice cream shop empire in the 1970s. In other words do whatever it takes to make things right. By using vinegar it eliminates the need to used longer methods that rely on lactic acid formed in fermentation or long. Jul 22, 20 lets go over 4 key principles for exemplary customer service in your pharmacy. The four key customer service principles are welldefined and supported by. Business is not what we sell, its who we serve presented by mark warren texas association of counties june, 20 this presentation is about instilling great customer service habits in employees. Customer service these days, everyone is familiar with the term.
Principles of influence to use in social media marketing. Give them the pickle and other tools to improve customer service. Aug 10, 2000 principles of pickling its summer time and that means its time to pickle. The waitress looked me in the eye and said, ill sell you a. Were all in the same business, the people business. Weve all heard the old adage, make sure the customer walks away happier then. These handy pocket cards provide a practical and convenient reference to the principles contained in give em the pickle. Its walking the customer to the item theyre looking for rather than pointing or maybe its simply calling them by name. Formats include streaming, dvd, usb key and more whats your pickle video.
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